Five Ways To Build Team Trust & Framework for Feedback
I am for quite some time now working on the Agile subject and tonight I read two very interesting posts that I wanted to share and keep track of.
- Address Issues Directly.
- Share Relevant Information.
- Follow Through on Commitments or Give Early Notice When You Can’t.
- Say No When You Mean No.
- Show What You Know and What You Don’t Know.
The second post, “How I learned about Feedback” is from Ola Ellnestam, Agile Coach, Systems developer, Agile Practitioner, and is an excellent report on experiences applying a “feedback framework” learned from a workshop held by Esther Derby and Diana Larsen.
Esther Derby and Diana Larsen introduced me to a ‘Framework For Giving Feedback’. It looks like this.
- Create an opening
- Describe the behavior or results
- State the impact
- Make a request
I find this framework very easy to use and powerful. So, when I’m about to give feedback in tough or new situations I try to run through the scenario in my head, creating an imaginary outcome of the conversation. This has helped me several times. Lets look at the ‘meeting issue’ again.